They don't help you when you ask for help. They will not elevate the call ticket or get you to a supervisor. Furthermore, they can close calls at their own discretion. I tried asking for elevated help in many ways and got ignored. When they don't know something, they will ignore you and kill the call ticket. I wanted to speak to a developer to ask them a question about a glitch I found in their software. No one likes problems, but that is the major way of making a product better. If your support options are faulty, then the product is too. They need to listen more because the customer support rep could not help me because she did not have a script for the broken issue I found in their software.