Implemented by Innovative Development Initiatives (IDI), the Citizen Office project is a means of exercising participatory democracy that facilitates communication between the political decision-maker, the social actor, civil society and citizens in municipal level. This Office focuses on citizens and their interests in order to ensure concerted management of public affairs based on consultation, access to information, facilitation of administration and the ecological aspect. Pillars likely to create sustainable and integrated municipalities thanks to the Citizen Office.